# Managing Personal On Hold Messages

This guide explains how you can manage on-hold emails in the **Mimecast Personal Portal**. You can release or reject emails individually or in bulk. If you are an end user (not a moderator), you can also block senders or domains when releasing or rejecting messages.

**Important:** Images in held messages are not displayed automatically. You can choose to download them, but consider the security risks before doing so.

This article is copied from Mimecast direct for your convienience for __further support, contact your Mimecast reseller _Wicresoft_ via <contactus@wicresoftinternational.com>__

Original article link <https://mimecastsupport.zendesk.com/hc/en-us/articles/34000425819795-Mimecast-Personal-Portal-Held-Bounced-Rejected-Messages#h_01J9RYAJHK4K82F3GK554GJP9J>

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### Accessing the Mimecast Personal Portal
- Navigate to: __<https://login.mimecast.com>__
- Enter your Email Address in the logon screen.
- Click on the Next button.

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### Releasing a Message
To release a message:

1. **Log in** to the **Personal Portal**.
2. Click on the **Advanced** icon.
3. Select **Personal On Hold** from the menu.
4. **Filter** the messages by **Subject, To, From,** or **Reason** (optional).
5. Select one or more messages.
6. Click the **Release** icon and choose the desired action.

The **Personal On Hold viewer** allows you to see these held emails and decide whether to release or reject them.


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### Rejecting a Message
To reject a message:

1. **Log in** to the **Personal Portal**.
2. Click on the **Advanced** icon.
3. Select **Personal On Hold** from the menu.
4. **Filter** the messages by **Subject, To, From,** or **Reason** (optional).
5. Select one or more messages.
6. Click the **Reject** icon and choose the desired action.
   
#### Automatic Removal
If you don’t release or reject a message **within 14 days**, it will be automatically deleted. However, if your administrator has enabled **email archiving**, you may still be able to retrieve it later.

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### Moderated On Hold Viewer
The **Moderated On Hold viewer** functions similarly to the **Personal On Hold viewer** but is used to manage held emails for other users (e.g., colleagues or managers). However, **moderators cannot block or permit senders or domains**.

**Note:** This feature must be enabled by an **Administrator**. By default, no emails will be displayed unless permissions are granted.

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#### __For further assistance, contact your Mimecast reseller _Wicresoft_ via <contactus@wicresoftinternational.com>__