# Safetynet IT
# How to install Safetynet IT Remote Support
Go to
[https://remote.safetynet-it.com/](https://remote.safetynet-it.com/)
Click the arrow to Build Installer
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/mwZhGS8INIcOBYpQ-image-1643730790079.png)
Add in the Company and click Download:
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/yIJbDB4P4K6VnW2j-image-1643730880842.png)
This will download the file to install. Open and install it:
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/jTeeGOrIrvSfoClE-image-1643730983312.png)
# Remote support with a code
Go to [https://remote.safetynet-it.com](https://remote.safetynet-it.com)
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/bdZl2owQYbX8VnSu-image-1644326669295.png)
Enter the code and click the arrow the right:
Double click Save:
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/NEasgKJAMB9rlCsV-image-1644326718562.png)
Launch the app:
[](https://wiki.safetynet-it.com/uploads/images/gallery/2022-02/WSFKw3RqPnXdCNV1-image-1644326794517.png)
# Contact the helpdesk
If you need help or wish to raise a support request, you can contact the SafetyNet IT team using any of the methods below.
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### 📧 Email
Send us a message at
**support@safetynet-it.com**
This will automatically create a support ticket, and one of our engineers will respond as soon as possible.
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### ☎️ Phone
Call us on **(+44) 0333 305 8224**
🕗 Available **Monday to Friday, 8:30 AM – 5:00 PM**
If your issue is urgent (for example, you cannot log in or access business-critical systems), please call rather than email.
---
### 🌐 Support Portal
If you have a portal account, you can log in to:
👉 [https://service.safetynet-it.com/portal/home](https://service.safetynet-it.com/portal/home)
From the portal you can:
- Raise new tickets
- View updates on existing tickets
- Review your company’s open requests
# Accessing the customer portal
## **Logging in**
Access the customer portal at:
https://service.safetynet-it.com/portal/home
You can sign in using either:
- Single Sign-On (SSO) with Microsoft 365, or
- An email address and password
If you are unable to log in, please raise a support ticket by emailing or calling the help desk.
[](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/UIQLlAagK3JaXT9W-image.png)
## **Using the portal**
Once logged in, you can perform a range of actions depending on the level of access assigned to your account. These may include:
- Raising a new support ticket
- Viewing and tracking your open tickets
- Accessing available reports
- Viewing device and asset lists
- Submitting special requests such as staff onboarding or offboarding ([onboarding ](https://wiki.safetynet-it.com/books/safetynet-it/page/customer-portal-onboarding-new-users)and offboarding guides)
The options and data visible to you are based on your permissions.
[](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/4M5of2rPLVa9i2vM-image.png)
# Customer Portal: Onboarding new users
## **Onboarding a new employee**
- Log in to the portal
- Navigate to **User Management**
- Select **Onboarding**
[](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/qMLXslP8pcuUcsNi-image.png)
**You will be presented with a form to capture details for the new employee.**
- Some fields are mandatory
- Other fields are optional and can be used to provide additional information or special requests
[](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/5lFIeQrH6OJ2RRtK-image.png)
**You can also request:**
- New hardware
- Software access
- Any other requirements the user needs before their start date
[](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/i1tD4lgzlYHRPhZO-image.png)
Once all information has been completed, select **Submit**.
This will automatically raise a support ticket, and our support team will begin processing the request.
**Important:** Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.