Safetynet IT

How to install Safetynet IT Remote Support
  

 Go to 

 https://remote.safetynet-it.com/ 

 Click the arrow to Build Installer 

 

 Add in the Company and click Download: 

 

 This will download the file to install. Open and install it: 

 

   

  

Remote support with a code
  

 Go to https://remote.safetynet-it.com 

   

 

 Enter the code and click the arrow the right: 

 Double click Save: 

 

 Launch the app: 

 

   

   

  

Contact the helpdesk
If you need help or wish to raise a support request, you can contact the SafetyNet IT team using any of the methods below. 

 

 📧 Email 

 Send us a message at support@safetynet-it.com 

 This will automatically create a support ticket, and one of our engineers will respond as soon as possible. 

 

 ☎️ Phone 

 Call us on (+44) 0333 305 8224 🕗 Available Monday to Friday, 8:30 AM – 5:00 PM 

 If your issue is urgent (for example, you cannot log in or access business-critical systems), please call rather than email. 

 

 🌐 Support Portal 

 If you have a portal account, you can log in to: 👉 https://service.safetynet-it.com/portal/home 

 From the portal you can: 

 

 

 Raise new tickets 

 

 

 View updates on existing tickets 

 

 

 Review your company’s open requests

Accessing the customer portal
Logging in 

 Access the customer portal at: 

 https://service.safetynet-it.com/portal/home 

 You can sign in using either: 

 

 

 Single Sign-On (SSO) with Microsoft 365, or 

 

 

 An email address and password 

 

 

 If you are unable to log in, please raise a support ticket by emailing or calling the help desk. 

 

 

 Using the portal 

 Once logged in, you can perform a range of actions depending on the level of access assigned to your account. These may include: 

 

 

 Raising a new support ticket 

 

 

 Viewing and tracking your open tickets 

 

 

 Accessing available reports 

 

 

 Viewing device and asset lists 

 

 

 Submitting special requests such as staff onboarding or offboarding ( onboarding and offboarding guides) 

 

 

 The options and data visible to you are based on your permissions.

Customer Portal: Onboarding new users
Onboarding a new employee 

 

 

 Log in to the portal 

 

 

 Navigate to User Management 

 

 

 Select Onboarding 

 

 

 

 You will be presented with a form to capture details for the new employee. 

 

 

 Some fields are mandatory 

 

 

 Other fields are optional and can be used to provide additional information or special requests 

 

 

 

 You can also request: 

 

 

 New hardware 

 

 

 Software access 

 

 

 Any other requirements the user needs before their start date 

 

 

 

 Once all information has been completed, select Submit . 

 This will automatically raise a support ticket, and our support team will begin processing the request. 

 Important: Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.