Contact the helpdesk

If you need help or wish to raise a support request, you can contact the SafetyNet IT team using any of the methods below.

📧 Email

Send us a message at
support@safetynet-it.com

This will automatically create a support ticket, and one of our engineers will respond as soon as possible.

☎️ Phone

Call us on (+44) 0333 305 8224
🕗 Available Monday to Friday, 8:30 AM – 5:00 PM

If your issue is urgent (for example, you cannot log in or access business-critical systems), please call rather than email.

🌐 Support Portal

If you have a portal account, you can log in to:
👉 https://service.safetynet-it.com/portal/home

From the portal you can:

• Raise new tickets

• View updates on existing tickets

• Review your company’s open requests