# Contact the helpdesk If you need help or wish to raise a support request, you can contact the SafetyNet IT team using any of the methods below. --- ### πŸ“§ Email Send us a message at **support@safetynet-it.com** This will automatically create a support ticket, and one of our engineers will respond as soon as possible. --- ### ☎️ Phone Call us on **(+44) 0333 305 8224** πŸ•— Available **Monday to Friday, 8:30 AM – 5:00 PM** If your issue is urgent (for example, you cannot log in or access business-critical systems), please call rather than email. --- ### 🌐 Support Portal If you have a portal account, you can log in to: πŸ‘‰ [https://service.safetynet-it.com/portal/home](https://service.safetynet-it.com/portal/home) From the portal you can: - Raise new tickets - View updates on existing tickets - Review your company’s open requests