Contact the helpdesk

If you need help or wish to raise a support request, you can contact the SafetyNet IT team using any of the methods below. 

 

 📧 Email 

 Send us a message at support@safetynet-it.com 

 This will automatically create a support ticket, and one of our engineers will respond as soon as possible. 

 

 ☎️ Phone 

 Call us on (+44) 0333 305 8224 🕗 Available Monday to Friday, 8:30 AM – 5:00 PM 

 If your issue is urgent (for example, you cannot log in or access business-critical systems), please call rather than email. 

 

 🌐 Support Portal 

 If you have a portal account, you can log in to: 👉 https://service.safetynet-it.com/portal/home 

 From the portal you can: 

 

 

 Raise new tickets 

 

 

 View updates on existing tickets 

 

 

 Review your company’s open requests