Customer Portal: Onboarding new users

Onboarding a new employee

• Log in to the portal

• Navigate to User Management

• Select Onboarding

You will be presented with a form to capture details for the new employee.

• Some fields are mandatory

• Other fields are optional and can be used to provide additional information or special requests

You can also request:

• New hardware

• Software access

• Any other requirements the user needs before their start date

Once all information has been completed, select Submit.

This will automatically raise a support ticket, and our support team will begin processing the request.

Important: Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.