# Customer Portal: Onboarding new users

## **Onboarding a new employee**

- Log in to the portal
- Navigate to **User Management**
- Select **Onboarding**

[![image.png](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/scaled-1680-/qMLXslP8pcuUcsNi-image.png)](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/qMLXslP8pcuUcsNi-image.png)

**You will be presented with a form to capture details for the new employee.**

- Some fields are mandatory
- Other fields are optional and can be used to provide additional information or special requests

[![image.png](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/scaled-1680-/5lFIeQrH6OJ2RRtK-image.png)](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/5lFIeQrH6OJ2RRtK-image.png)

**You can also request:**

- New hardware
- Software access
- Any other requirements the user needs before their start date

[![image.png](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/scaled-1680-/i1tD4lgzlYHRPhZO-image.png)](https://wiki.safetynet-it.com/uploads/images/gallery/2026-01/i1tD4lgzlYHRPhZO-image.png)

Once all information has been completed, select **Submit**.

This will automatically raise a support ticket, and our support team will begin processing the request.

<p class="callout warning">**Important:** Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.</p>