Customer Portal: Onboarding new users

Onboarding a new employee 

 

 

 Log in to the portal 

 

 

 Navigate to User Management 

 

 

 Select Onboarding 

 

 

 

 You will be presented with a form to capture details for the new employee. 

 

 

 Some fields are mandatory 

 

 

 Other fields are optional and can be used to provide additional information or special requests 

 

 

 

 You can also request: 

 

 

 New hardware 

 

 

 Software access 

 

 

 Any other requirements the user needs before their start date 

 

 

 

 Once all information has been completed, select Submit . 

 This will automatically raise a support ticket, and our support team will begin processing the request. 

 Important: Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.