Titan HQ Customer Guides

• SpamTitan + PhishTitan User Guide
• SpamTitan User Guide

SpamTitan + PhishTitan User Guide

Last Updated: 26/11/2024

TitanHQ Products: SpamTitan + PhishTitan

How it works

TitanHQ offers advanced email security products designed to identify and block attacks, protecting your organization from various threats.

SpamTitan is a robust email filtering solution that blocks threats and junk mail, and quarantines viruses before they reach user mailboxes. It provides comprehensive protection against spam, malware, and other email-borne threats, ensuring secure and efficient communication within your organization.

PhishTitan adds an additional layer of protection by actively removing phishing attacks from user mailboxes using advanced intelligence and AI analysis. It leverages cutting-edge technology to detect and eliminate sophisticated phishing attempts, safeguarding your organization against data breaches and cyber threats.

SpamTitan: User Guide

SpamTitan helps keep your inbox clean by blocking threats and junk mail. It sends you daily email digests so you can safely review and release any blocked emails.

How It Works

• Daily Spam Digest: You'll receive an email each day listing any messages that were blocked. This digest lets you easily manage these emails without cluttering your inbox.

• Convenient Management: The digest combines junk emails into one message, allowing you to handle them directly from the digest.

Releasing Emails

• Deliver: To immediately receive a blocked email, click Deliver next to the message in the digest.

• Allow: Click Allow to whitelist the sender, ensuring their emails reach your inbox in the future.

Blocking Emails

• Block: If you recognize a sender as malicious or consistently sending junk, click Block to prevent future emails from them.

• Delete: Click Delete to remove a message from the quarantine so it won't appear in future digests.

Note: Messages are automatically deleted from the digest after 25 days.

Managing the digest

You can customize how often you receive the digest and adjust its settings:

• View Quarantine Online: Access your quarantined emails through the online portal for more options.

• Request New Digest: If needed, you can request an updated digest immediately.

• Adjust Settings: Use the options at the end of the digest email to change frequency and notification preferences.

PhishTitan: User Guide

Email Banners

If PhishTitan suspects an email of being a phishing a attempt it will insert a banner at the top of the email, you can then choose o report as phishing or safe using the options in the next section.

Reporting an Email with TitanHQ for Outlook

A user can use TitanHQ for Outlook to report false positives and false negatives directly from Outlook.

Follow the steps below to report an email from Outlook (Classic) for Desktop.

Support

For any support requests using the service please raise a support ticket to support@safetynet-it.com or call 0333 305 8224, 8:00AM-5:00PM MON-FRI

SpamTitan User Guide

Last Updated: 26/11/2024

TitanHQ Products: SpamTitan + PhishTitan

How it works

TitanHQ offers advanced email security products designed to identify and block attacks, protecting your organization from various threats.

SpamTitan is a robust email filtering solution that blocks threats and junk mail, and quarantines viruses before they reach user mailboxes. It provides comprehensive protection against spam, malware, and other email-borne threats, ensuring secure and efficient communication within your organization.

SpamTitan: User Guide

SpamTitan helps keep your inbox clean by blocking threats and junk mail. It sends you daily email digests so you can safely review and release any blocked emails.

How It Works

• Daily Spam Digest: You'll receive an email each day listing any messages that were blocked. This digest lets you easily manage these emails without cluttering your inbox.

• Convenient Management: The digest combines junk emails into one message, allowing you to handle them directly from the digest.

Releasing Emails

• Deliver: To immediately receive a blocked email, click Deliver next to the message in the digest.

• Allow: Click Allow to whitelist the sender, ensuring their emails reach your inbox in the future.

Blocking Emails

• Block: If you recognize a sender as malicious or consistently sending junk, click Block to prevent future emails from them.

• Delete: Click Delete to remove a message from the quarantine so it won't appear in future digests.

Note: Messages are automatically deleted from the digest after 25 days.

Managing the digest

You can customize how often you receive the digest and adjust its settings:

• View Quarantine Online: Access your quarantined emails through the online portal for more options.

• Request New Digest: If needed, you can request an updated digest immediately.

• Adjust Settings: Use the options at the end of the digest email to change frequency and notification preferences.

Support

For any support requests using the service please raise a support ticket to support@safetynet-it.com or call 0333 305 8224, 8:00AM-5:00PM MON-FRI