Titan HQ Customer Guides

SpamTitan + PhishTitan User Guide

Last Updated: 26/11/2024

TitanHQ Products: SpamTitan + PhishTitan

How it works

TitanHQ offers advanced email security products designed to identify and block attacks, protecting your organization from various threats.

SpamTitan is a robust email filtering solution that blocks threats and junk mail, and quarantines viruses before they reach user mailboxes. It provides comprehensive protection against spam, malware, and other email-borne threats, ensuring secure and efficient communication within your organization.

PhishTitan adds an additional layer of protection by actively removing phishing attacks from user mailboxes using advanced intelligence and AI analysis. It leverages cutting-edge technology to detect and eliminate sophisticated phishing attempts, safeguarding your organization against data breaches and cyber threats.

SpamTitan: User Guide

SpamTitan helps keep your inbox clean by blocking threats and junk mail. It sends you daily email digests so you can safely review and release any blocked emails.

How It Works

image-1732616399779.png

Releasing Emails
Blocking Emails

Note: Messages are automatically deleted from the digest after 25 days.

Managing the digest

You can customize how often you receive the digest and adjust its settings:

image-1732616773037.png

PhishTitan: User Guide

Email Banners

If PhishTitan suspects an email of being a phishing a attempt it will insert a banner at the top of the email, you can then choose o report as phishing or safe using the options in the next section.

image-1732617999629.png

Reporting an Email with TitanHQ for Outlook

A user can use TitanHQ for Outlook to report false positives and false negatives directly from Outlook.

Follow the steps below to report an email from Outlook (Classic) for Desktop.

  1. Open Outlook (Classic) for Desktop.
  2. Select the email you want to report.
  3. TitanHQ for Outlook may be visible in different locations in Outlook depending on your system configuration and application preferences. Use the following examples to locate the icons:
    • Classic ribbon:
      THQ-desktop-classic-ribbon.jpg
      or
      THQ-desktop-classic-ribbon-collapsed.jpg
    • Simplified ribbon:
      THQ-desktop-simplified-ribbon.jpg
    • Within an email:
      THQ-report-within-email.jpg
  4. Select Clean mail to report a false positive or select Phishing to report a false negative.

Support

For any support requests using the service please raise a support ticket to support@safetynet-it.com or call 0333 305 8224, 8:00AM-5:00PM MON-FRI

SpamTitan User Guide

Last Updated: 26/11/2024

TitanHQ Products: SpamTitan + PhishTitan

How it works

TitanHQ offers advanced email security products designed to identify and block attacks, protecting your organization from various threats.

SpamTitan is a robust email filtering solution that blocks threats and junk mail, and quarantines viruses before they reach user mailboxes. It provides comprehensive protection against spam, malware, and other email-borne threats, ensuring secure and efficient communication within your organization.

SpamTitan: User Guide

SpamTitan helps keep your inbox clean by blocking threats and junk mail. It sends you daily email digests so you can safely review and release any blocked emails.

How It Works

image-1732616399779.png

Releasing Emails
Blocking Emails

Note: Messages are automatically deleted from the digest after 25 days.

Managing the digest

You can customize how often you receive the digest and adjust its settings:

image-1732616773037.png

Support

For any support requests using the service please raise a support ticket to support@safetynet-it.com or call 0333 305 8224, 8:00AM-5:00PM MON-FRI