Quick link to access x-Bees: [https://app.x-bees.com](https://app.x-bees.com/)
#### Introduction x-bees is the customer management communication solution you need for managing leads, improving customer service and increasing sales. x–bees focuses on: - Real–time customer communications - Sales enablement - Customer retention and satisfaction #### Prerequisites **Supported browser** - Chrome **Mobile apps** - **Android 9 or higher - **iOS** 13.3 or higher **Chrome extension** - Install extension from here: [https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi](https://chrome.google.com/webstore/detail/x-bees/olejekejjhgimnlliplaiodgmbpcflhi) Notes: - Access to the web version and mobile apps of x-bees is available starting from the x-bees-Basic license **x-bees native application:** - EXE file for Windows 10, 11: - [https://files.wildix.com/integrations/win/x-bees/x-bees.exe](https://files.wildix.com/integrations/win/x-bees/x-bees.exe) - MSI file for Windows 10, 11: - [https://files.wildix.com/integrations/win/x-bees/x-bees.msi](https://files.wildix.com/integrations/win/x-bees/x-bees.msi) - For MacOS: - [https://files.wildix.com/integrations/osx/x-bees/x-bees.pkg](https://files.wildix.com/integrations/osx/x-bees/x-bees.pkg) #### Login Users of the PBX receive an invitation via email with the link to join x-bees and download mobile apps. The invitation email should be sent by the PBX admin from WMS. **Or login directly at [https://app.x-bees.com](https://app.x-bees.com/)** Follow the steps: 1. Click on the link in the email invitation to join x-bees  2. Log in using Google or Microsoft SSO or with email  PBX users who joined x-bees via email invitation sent by the system administrator are automatically connected to the correct Wildix PBX. To make sure you are connected to the Wildix PBX, follow the steps below: 1. Click on your user picture from the upper left-hand part of the screen 2. Under *Settings*, click **Connect to Wildix PBX**  3. Make sure the Wildix PBX domain name is entered into the field *Domain* Note: if you are not sure, what your Wildix PBX domain is, please check with your system administrator.
## Making & Taking Calls #### Select an active device for calls You can make and receive calls directly from x-bees or control other devices registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, smartphone apps (iOS / Android) and mobility extension (mobile phone). The first available device is displayed to a user upon the first login. To select the active device for making and receiving calls: - Click the **Dialpad** icon from the top menu - To the left of the green Call button, click **This device** - Select the preferred option from the list (e.g. Android x-bees, iOS x-bees, Any device, etc.)  Outgoing and incoming calls are received on the selected device, until another device is chosen. #### Start a call from Dialpad You can start an internal or an external call from the Dialpad: 1. Click the **Dialpad** icon from the top menu 2. Type a name of a user, a phonebook contact, a Salesforce/ HubSpot lead or contact, or just enter a phone number into the field - In case a contact has more than one number, click on the arrow next to the match, to view the available options 3. Click on the green **Call** icon from the Dialpad to start a call ####  #### Selecting Caller ID for outbound calls If you need to make an external call, but don’t want to show your office phone number, you can select the phone number of the relevant service (e.g. tech support, sales, accounting, etc.) before placing a call: 1. Open the **Dialpad** 2. Click on the drop-down list at the top 3. Select the service (Call group) and make a call  4. The call is performed using CID for outbound calls of the selected Call group (By default, the option “Personal” is displayed) ## Handling & Transferring Calls #### Manage calls In case you have more than one active call, you can see them all from *Active conversation*s and switch between them. **Switch active device**: all active calls can be seen and managed both from the web version and from the mobile app. If you started a call on the mobile app, you can continue it on the web version of x-bees (and vice-versa):  From the *Active call screen*, the following options are available: - **Send DMTF**| Note: If you paste number into the the DTMF area, all unsupported characters are automatically cut out. |
| Note: When you click on the user from the search result, attended / semi-attended transfer is started by default. |
For a full guide please see the official x-Bees documentation at [https://wildix.atlassian.net/wiki/x/ngrOAQ](https://wildix.atlassian.net/wiki/x/ngrOAQ) or **contact us** on