Managing Personal On Hold Messages

This article describes how end users and moderators can manage on hold queues in the
Mimecast Personal Portal. Messages can be released or rejected either individually or in bulk.
End users, but not moderated users, can also block addresses or domains when messages are
released or rejected.

Images aren't automatically displayed for held messages. End users can choose to download
these for each message, after considering the security risk of doing so.

Applies To...

End users of Mimecast Personal Portal where messages have been held by security
policies.
Walkthrough
Your administrator may have policies in place that place messages on hold. These could be
based on spam, attachment, or content examination policies, designed to prevent unwanted
emails from reaching your Inbox. The Personal On Hold viewer allows you to view the
emails that have been held, and decide if you want to release them or reject them.
If you do not release or reject a message from the Hold queue within 14 days, it is
automatically removed. You'll still be able to retrieve the email from the archive, if this is
configured by your Administrator.
Rejecting a Message
To reject a message:
1. Click on the Advanced Icon.
2. Select Personal On Hold from the menu.
3. Filter the list of messages by Subject, To, From or Reason.