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Customer Portal: Onboarding new users

Logging in

Access the customer portal at:

https://service.safetynet-it.com/portal/home

You can sign in using either:

  • Single Sign-On (SSO) with Microsoft 365, or

  • An email address and password

If you are unable to log in, please raise a support ticket by emailing or calling the help desk.

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Using the portal

Once logged in, you can perform a range of actions depending on the level of access assigned to your account. These may include:

  • Raising a new support ticket

  • Viewing and tracking your open tickets

  • Accessing available reports

  • Viewing device and asset lists

  • Submitting special requests such as staff onboarding or offboarding

The options and data visible to you are based on your permissions.

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User management

The User Management area allows you to manage the onboarding and offboarding of staff members.

 

Onboarding a new employee

  • Log in to the portal

  • Navigate to User Management

  • Select Onboarding

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You will be presented with a form to capture details for the new employee.

  • Some fields are mandatory

  • Other fields are optional and can be used to provide additional information or special requests

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You can also request:

  • New hardware

  • Software access

  • Any other requirements the user needs before their start date

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Once all information has been completed, select Submit.

This will automatically raise a support ticket, and our support team will begin processing the request.

Important: Please submit onboarding requests as early as possible. Requests submitted within 72 hours of a user’s start date may not be processed in time.

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